Others

HTFX

My position closed automatically

This incident occurred on February 12, 2025 First picture, my position sell in XAU 0.07 lot closed automatically Second picture, equity etc after condition in first picture Third, fourth and fifth picture, I closed manual position buy in XAU 0.07 lot Sixth picture, my position in XAU since 2023 until 2024 Why my position closed automatically? Even though the position hedging and look my position XAU until 2023 no problem After the incident, that night I contact CS and send many picture, but the answer was not satisfactory, I have been with HTFX for a long time but there is no problem, please be fair

Others

Capitalcore

heavily manipulated

their chart is heavily manipulated. In mt4 and mt5, candle is clearly showing that big bear and continue fall while in this broker, it is clean uptrend and hunting my entry to make loss. I face 30 back to back loss, even I put and call at the same time, it made me loss. I have recorded a lots of video and take a lot of photo. Some of them I will upload here for visual proof.

Others

Equitrade Capital

Switched website address and continued fraudulent activities using logos of other exchanges.

My original post exposed the official website equitradecl.com (now unreachable). I've recently found it's been changed to equitradecg.com, where they continue to scam by misusing the logo of a genuine exchange, Quantfury. Their FCA regulation number 577611 has also been modified, confirming without a doubt that this is a rebranding scam.

Others

TRADE BINANCE

Terrible support, and my data gets updated without my consent. My phone number has been changed numerous times. My money is lost.

Terrible support, and my data gets updated without my consent. My phone number has been changed numerous times. My money is lost.

Others

FXLINK

Shady platform. Support messages indicate 100% scam. Be careful, not recommended for investing.

Shady platform. Support messages indicate 100% scam. Be careful, not recommended for investing.

Others

Seandar inc

I have been trading normally, but on April 9th, during a normal order, due to system lag, I made a profit. Now, the platform has determined that this is a violation due to prolonged risk management time.

They have not responded to my communications. I hope this issue can be addressed through your platform.

Others

SuperFin

Bonus suddenly disappeared.

I would like to report on the abrupt removal of a bonus from my account with no clear prior notification. This has directly affected my trading status, causing insufficient margin in my account to maintain orders and leading to unwanted account burnout or stop out. I request the review of: the specific time and reason for the bonus withdrawal, the transparency and prior notification of bonus-related conditions, and consider supporting account restoration or compensation if there are errors from the system.

Resolved

ARFX

Commission is deducted, principal is not refunded.

I set up my own agent to add points to my account, triple-checking whether the points were correctly added. After confirming they were, I made 30 trades and ended up with a floating profit of 200 USD. I deposited 1200 and attempted to withdraw 1000, but the platform refused. They deducted 1070 USD, claiming I was overpaid. Initially the platform promised to refund my principal but reneged on their promise. It's absolutely disgusting. If they can't refund the principal, at least I hope everyone opens their eyes and steers clear of this black platform!!! Account number 88810775.

Others

CXM

To CXM Broker: The "Ghost Order" issue has not been resolved yet.

To the CXM Broker team, I continuously encounter the "Ghost Order" issue when using CFD Sniper Ai Robot (1-minute trade on MT5) with CXM. Even after reporting to support, the problem persists and I do not encounter this issue with other brokers (as attached). Managing the portfolio is important, but this technical issue directly affects trading. I hope CXM will seriously investigate and rectify this. Regards, Mr.Nirundornp.

Others

Tickmill

I set TP and SL orders on this platform overnight

I set TP and SL orders on this platform overnight, but they were closed automatically in the morning. Be careful if you are using this platform. I asked the customer service, but they said it's not their problem. Is it my fault? You can see that the market price didn't hit the SL, but the position was closed.

Others

WZG

Slow deposit times, customer service is constantly claiming it's being processed.

The platform seems to be purposely delaying.

Others

Verbo Capital

There are signs of fraud, be careful with the paperwork.

The deposit/withdrawal operation was ok for the first 3 months, but come April, it redirects to a different webpage asking for login, and the previous login details for Verbo no longer worked. Now, I have no idea where the deposited money went!

Others

PrimeX Capital

Cancellation of deposit and withdrawal via Visa.

Cannot withdraw funds.

Others

JustMarkets

deposit delay not refunded cancellation of my ord

I have made deposit of 50 USD since 16th April 2025 but up to now I have not received any amount in my wallet I have sent email to the financial department no action taken lastly they have cancelled my order not refunded my money.

Others

Verbo Capital

Automatically locks the account, can't trade, collapsed.

I demand this scam platform to refund me, they automatically cancelled my account while I was trading.

Others

GaitameOnline

Beware of imposters pretending to be the Japanese company GaitameOnline.

When I asked to withdraw the balance in my account, they froze it and even blocked me from logging in. When I asked customer service for the company's address and contact, they just told me to search for the US securities company Morgan Chase. I know GaitameOnline as a Japanese company, but they lied saying Morgan Chase is the parent company and their company is a subsidiary. If you go to the Morgan Chase website, there is no subsidiary in Japan.

Others

MTrading

market manipulation

not recommend to use this broker, scam highly suspect just market manipulatr the market

Others

JustMarkets

Deposit delay not refunded

I have made a deposit since the 4th but until now my money has not been credited. I have sent an email to the finance department but there is no response, they have responded but no action taken

Others

FOREX.com

A true story reveals the difficult road to safeguarding rights on the JiaSheng platform: withdrawal involves gambling funds, bank cards are frozen, funds are deducted and confiscated, and 5 months of rights protection efforts have been in vain!

I, the account holder with Jia Sheng platform account number 24785088, withdrew $1800 USD in July 2022, which was deposited into my bank account as 12,030 RMB. The remitter is Wang Tiemin! In November 2023, my withdrawal bank card was suddenly frozen by judicial authorities. After inquiring, it was determined that the funds were deemed "gambling-related funds". I actively cooperated with the relevant authorities and provided related documents twice. However, after one year of freezing, in December 2024, the funds were forcibly confiscated according to the court's ruling. Subsequently, I repeatedly explained the situation to Jia Sheng platform through email, WeChat, and phone calls. I submitted the explanation from the public security agency, the court's judgment, and other documents requested by the platform. However, the customer service response was always "the documents have been submitted and feedback has been given to the relevant department, please be patient". Now, five months have passed and there has been no substantial progress or response! Ironically and frustratingly, four funds with the same situation involving another unknown small platform were properly resolved within less than a month after submitting the documents! In comparison, Jia Sheng, as a so-called global well-established forex platform, has shown evasiveness, indifference, and lack of responsibility towards its customers regarding this single problematic fund! Such attitude and behavior are disheartening! How much more can one endure? Jia Sheng is still promoting itself on Douyin and other media outlets in mainland China, attracting more uninformed investors. Its true nature is despicable! Its *heart deserves condemnation! I hope to use this complaint platform to contact and urge Jia Sheng platform to effectively address my demands and provide a reasonable explanation and compensation solution. At the same time, I hope that vulnerable investors who see this exposure will open their eyes, choose platforms cautiously, and prevent my situation from becoming theirs! Hard-earned money should be cherished!

Others

autumetradeoptions

Trading software glitches resulted in order losses, and the issue remains unresolved.

Trading software glitches resulted in order losses, and the issue remains unresolved.