Reason for this visit

Australia boasts a profound trading culture and a world-recognized regulatory environment. Currency markets are very popular in the country. Australian top currency brokers reportedly have more daily trading volume than cash trades in Australian stocks. The participants in Australian forex market include banks, forex brokers, investment companies, individual investors, etc. As a forex market regulator, the Australian Securities and Investments Commission (ASIC) supervises the behaviors of all participants and the operation of markets such as financial service, securities, futures, forex, and others. The ASIC is committed to protecting investors rights and interests and help them avoid market risks by using more stringent regulatory systems. With the further development of financial market and economy in Australia, the local forex market will continue to grow. In an attempt to help investors or practitioners gain a more comprehensive understanding of forex brokers in Australia, WikiFX survey team decides to go to the country for on-site visits to local companies.

On-site visit

In this issue, the survey team went to Australia to visit broker CommBank as planned according to its regulatory address that Roberto Bianco, Commonwealth Bank Place South, Level 1, 11 Harbour Street, Sydney NSW 2000.

A seasoned and professional inspection team, committed to safeguarding investor interests, conducted a meticulously planned on-site verification of the broker CommBank at 11 Harbour Street in Sydney.

Upon arriving at the target location, the field inspectors first used Google Maps to accurately navigate to 11 Harbour Street. The building is situated in Sydney CBD, adjacent to Darling Harbour, with convenient transportation and clean streets, characteristic of a moderately bustling office area. The structure features a modern glass curtain wall design, standing tall with minimalist architecture, and displays the “Commonwealth Bank Place South” signage atop the building. Although no explicit “CommBank” branding was visible externally, the address validity was preliminarily confirmed through map coordinates and the building's official name.

The inspectors then entered the ground-floor lobby, where a tenant directory clearly listed CommBank's office floors and room numbers, further verifying the address accuracy. The spacious, well-lit lobby featured robust security systems, including access control for internal areas, reflecting the companys emphasis on safety and privacy protection.

After obtaining security clearance, the inspection team proceeded inside. The lobby prominently displayed CommBank's internal logo in the brand's signature blue-and-white palette, conveying professionalism and trust. While elevators provided direct access to target floors, deeper entry into core office spaces was restricted.

Observations through glass partitions revealed approximately 30 individual offices and an estimated 200 workstations. The interior adopted a modern minimalist style with neutral tones, wood accents, ergonomic seating, and greenery, balancing professionalism and warmth. Hallways and common areas maintained impeccable cleanliness, featuring collaborative spaces and private pods aligned with financial institutions' efficiency and confidentiality standards.

Notably, while direct office access was unavailable, external observations and staff interactions confirmed the address as CommBank's owned (non-shared) workspace operating normally. The discreetly designed reception area lacked prominent branding but showed frequent employee foot traffic, substantiating the company's physical presence.

Through the on-site investigation, it is confirmed that the broker has a physical presence at the location.

Conclusion

The survey team went to Australia to visit broker CommBank as scheduled, and found the company at its regulatory address. It denotes that the broker has a physical business office at the place. Meanwhile, investors are advised to make an informed decision following much deliberation.

Disclaimer

The content is for informational purposes only, and shall not be taken as a final order for making a choice.